Helping a Profile Assessment Platform Improve the Hiring Experience
HighMatch, a talent assessment and hiring intelligence platform, partnered with UXTeam to redesign and enhance its assessment experience, helping create a more intuitive, mobile-first, and modern user journey for candidates.
The engagement focused on improving usability, streamlining complex assessment workflows, and creating a differentiated user experience that would strengthen HighMatch’s position in a competitive hiring technology market.
Table of Contents
Client Snapshot
Client Type
HR Technology & Talent Assessment Platform
Leadership Representative
Michael Harbolt, Chief Marketing Officer
Location
USA
Industry Focus
Talent Assessment, Hiring Technology, Candidate Experience, HR Software
Engagement
Assessment portal UX and UI redesign
Role of UXTeam
Embedded UX and UI design partner supporting assessment experience modernization
Key Value Areas
Improved candidate experience, modernized UX, higher engagement, stronger market differentiation
Experience Focus
Candidate Experience
Platform
Assessment Portal
Engagement
UX + UI Redesign
About UXTeam
UXTeam is a UX research and strategy-driven design partner helping SaaS companies, technology platforms, and digital businesses improve user experiences, strengthen product adoption, and accelerate business growth.
We work as an extension of internal product, marketing, and leadership teams, supporting UX strategy, UI design, and digital product execution across complex software platforms.
About HighMatch
HighMatch is a talent assessment and hiring intelligence platform that helps organizations make better hiring decisions through predictive assessments and candidate evaluation tools.
The platform enables employers to assess talent more effectively while delivering a seamless candidate experience that supports stronger engagement throughout the hiring process.
The Challenges
Redefining the assessment experience for modern candidates
Managing growing platform complexity
As HighMatch expanded its assessment capabilities, increasing functionality introduced greater complexity across the user experience.
Streamlining the assessment journey
A functionally strong platform needed a clearer, more intuitive journey that enabled candidates to complete assessments with greater ease.
Moving beyond an interface refresh
The opportunity went beyond visual modernization. HighMatch needed to rethink the experience around candidate expectations, behavior, and engagement.
Designing for mobile-first engagement
The assessment experience needed to perform seamlessly across devices while maintaining clarity, usability, and momentum throughout the journey.
Closing line
HighMatch needed to transform a complex assessment platform into a modern, intuitive experience that strengthened candidate engagement and competitive differentiation.
What UXTeam did
UXTeam’s approach across five experience areas
Assessment Portal UX Redesign
Reimagined the assessment experience to create a more intuitive, streamlined, and user-friendly journey for candidates.
Modern Mobile-First Interface Design
Designed a contemporary user experience optimized for today’s users, ensuring accessibility and usability across devices.
User Experience Optimization
Improved information architecture, interaction flows, and overall usability to reduce friction throughout the assessment process.
Collaborative Product Design Partnership
Worked closely with stakeholders to align business goals, candidate expectations, and design execution throughout the project lifecycle.
Structured Delivery & Project Management
Maintained clear communication, proactive project management, and organized execution to ensure milestones and timelines remained on track.
The Outcome: A Modern Assessment Experience That Strengthened Market Positioning
The partnership helped HighMatch transform one of the most important touchpoints in its customer journey.
1
Delivered a modern and intuitive assessment experience
2
Improved overall candidate experience and platform usability
3
Increased assessment redemption and completion rates
4
Strengthened differentiation against competitors with older assessment experiences
5
Supported sales conversations where candidate experience was a key buying factor
6
Contributed to closing new business opportunities where user experience played a critical role
7
Reduced internal project management burden through reliable execution and delivery
The redesigned experience helped HighMatch better showcase its platform capabilities while creating a more engaging and seamless journey for end users.
Who this is for
This engagement is relevant for:
SaaS Companies
Businesses modernizing complex or legacy digital experiences to meet evolving user expectations
HR Technology & Recruitment Platforms
Platforms focused on improving candidate engagement and creating more intuitive hiring experiences
Product Teams
Teams looking to strengthen product adoption, usability, and overall user satisfaction
Organizations with Lean Design Teams
Businesses seeking strategic UX support without expanding their internal design resources
Experience-Led Businesses
Organizations where a strong digital experience directly influences customer engagement, conversion, and growth
Full client Q&A
Q. What was breaking or becoming difficult in your design delivery before you started working with UXTeam?
A. We had added a number of new features in our assessment solution; however, the UX was not as streamlined or intuitive as we would have liked. Chintan and the rest of the UXTeam helped us conceptualize and execute a new UI that greatly improved the overall user experience, leading to higher redemption rates and happier end users.
Q. When evaluating partners, what made UXTeam feel like the right fit beyond just design capability?
A. We had worked with Chintan previously and were very pleased with the results. They were highly communicative, responded quickly to our feedback, and always delivered on time — all things we look for in a strong partner.
Q. Where has UXTeam made the biggest difference in how your team delivers work today?
A. The assessment experience is one that we put front and center with our prospects. Our mobile-first experience and modern user experience, built in partnership with UXTeam, helps us stand out amongst competitors with more dated assessment experiences.
Q. How has working with UXTeam impacted your ability to scale projects or protect or improve your margins?
A. We have closed more deals where the candidate experience was paramount to buyers, which we attribute to the modern UX that UXTeam delivered.
Q. What’s something UXTeam does consistently that makes your life easier as an agency partner?
A. Project management stands out. We are a smaller team, so having a design partner that is always on top of their assigned project and ensuring deadlines are met helps keep projects on track. It frees up our project and leadership teams to focus their time elsewhere while maintaining confidence in delivery.
Q. If another agency asked you about UXTeam, how would you describe the partnership in one or two lines?
A. UXTeam are extremely reliable partners who deliver high-quality design in a very short amount of time. We will continue to use them in the future for this type of work.
What our client says
“UXTeam are extremely reliable partners who deliver high-quality design in a very short amount of time. We will continue to use them in the future for this type of work.”
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